FAQ & Site Info
1. Please email firstname.lastname@example.org to request a refund and we will assign you a RMA #. 2. Mail your returned item to: Star Fox Box RMA # 504 Krakar Ave Joliet, IL 60432 Return Exceptions Some items can not be returned if they are opened. These include human hair products, other hair extensions products and wigs. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Restocking Fee All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) Credit Card Charges Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Turnaround All orders are shipped within 1-5 business days Monday - Friday 8am - 3pm Central time dependent on order volume. Carriers We use the following carriers to deliver our orders: USPS Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Shipping Rates Shipping is included for all orders, so you do not have the hassle of variant shipping prices (-: